Mail2World

business email hosting, email services provider, small business email providers

Mail2World is committed to providing technical support that meets or exceeds your business needs by offering three support packages: Premier, Preferred and Basic Support.

 

Premier Support: High-Availability Support for Mission-Critical Projects
Premier Support provides a customized plan designed for organizations that have unique or essential support needs and require a variety of expertise - the ultimate in personalized, dedicated support.

 

Preferred Support: Comprehensive Support for Competitive Advantage
Preferred Support is ideal for businesses requiring round-the-clock support during weekdays.

 

Basic Support: Quality Support for Less Critical Projects
This plan provides quality technical assistance for customers who do not require round-the-clock support or do not have special support needs.

 

 Plan Features

Basic

Preferred

Premier

 8x5 Support* (Messaging Only)

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 24x5 Support

 

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 24/7/365 Support

 

 

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 Toll Free Support

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 Ability to Submit Incidents

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 Priority Handling of Submitted Incidents

 

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 Priority Escalation

 

 

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 Dedicated Support Account Manager

 

 

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 Access to Mail2World Online Knowledgebase

 

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 Support Access Contacts

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*Available during normal business hours of 9 am - 6 pm PST, Monday - Friday.

 

For more information about Mail2World support, please email
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Why Mail2World?

Technology