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M2W Moves to Zendesk Platform

Los Angeles, CA (June 02, 2020) – Mail2World, Inc., a global leader of advanced email hosting, email messaging, and collaboration email solutions today, announced that it has launched and improved its help desk system by upgrading to the Zendesk platform. The upgrade has various support enhancements, including an enhanced user interface, the ability to create different sections of the help center for other products, and support for a wide range of languages.

 This significant support upgrade affirms Mail2World’s focus toward maintaining a client-centric company that values and truly appreciates its customers. The company’s commitment to the new enhancements in the Zendesk platform reaffirms Mail2World’s mission of providing feature-rich, cutting-edge email messaging and collaboration email solutions to its customers supported by a foundation of excellent customer service. 

 The Zendesk platform enables the support team to manage support tickets efficiently and provide an important online knowledgebase in multiple languages. “The move to Zendesk was strategically implemented to improve the mobile user experience, says Mail2World Executive Vice President Youssef Abed.“ Additionally, our development teams integrated the Zendesk knowledge base directly into the Mail2World using Zendesk’s APIs.


About Mail2World®

Mail2World, Inc., ( designs, delivers and supports an award-winning suite of carrier-class, Web-based, private-label email messaging, email hosting, and collaboration email services for businesses. With the richest email feature set in the industry, Mail2World's customer base includes hundreds of reputable brands and prominent organizations from around the world, such as publicly-traded corporations, telecom carriers, mobile operators, and some of the most-recognized universities and online social portals.