M2W Creates Custom Zendesk Platforms for Business Client Support
Los Angeles, CA (June 05, 2023) – Mail2World, Inc., a global leader of advanced email hosting, email messaging, and collaboration email solutions today, announced that it has the ability to launch a custom Support Help Center based on the Zendesk platform for customers that have specific Help Center requirements.
This business offering affirms Mail2World’s commitment toward maintaining a client-centric company that values and truly appreciates its business clients. The company’s commitment to customizing a third-party platform like Zendesk reaffirms Mail2World’s mission of providing feature-rich, cutting-edge support solution to meet the evolving email needs of its largest customers.
The Zendesk platform enables the client to add an external support team to manage support tickets efficiently and provide live support through the Zendesk chat channel capabilities. “The move to Zendesk was strategically implemented to improve the mobile user experience’, says Mail2World Executive Vice President Youssef Abed. Additionally, our development teams integrated the Zendesk knowledge base directly into Mail2World client email platforms using Zendesk’s APIs. Clients have access to various elements of the Zendesk platform to ensure the support provided matches their brand identity.
About Mail2World®
Mail2World, Inc., (www.mail2world.net) designs, delivers and supports an award-winning suite of carrier-class, Web-based, private-label email messaging, email hosting, and collaboration email services for businesses. With the richest email feature set in the industry, Mail2World's customer base includes hundreds of reputable brands and prominent organizations from around the world, such as publicly-traded corporations, telecom carriers, mobile operators, and some of the most-recognized universities and online social portals.
