Mail2World Partners with HappyFox Support for Executive Escalations
Los Angeles, CA (November 02, 2023) – Mail2World, Inc., a global leader of advanced email hosting, email messaging, and collaboration email solutions today, announced its partnership with HappyFox, a front-runner in customer support and ticketing platforms. This significant collaboration is focused on optimizing Mail2World's executive escalation process, ensuring that top-level executive visibility and management are handled effectively.
The integration of HappyFox's advanced ticketing system within Mail2World’s customer support framework marks a transformative step in how the company handles high-priority customer issues. Youssef Abed, Executive Vice President of Mail2World, highlighted the strategic importance of this partnership, stating, “Our alliance with HappyFox is a game-changer in the way we address executive escalations. Their robust support system empowers us to streamline our processes, ensuring that top brass within any of our customers are able to rapidly and directly escalate any critical issues to our support engineers and management. This approach not only enhances the resolution quality but significantly boosts executive trust and satisfaction.”
Through this partnership, Mail2World aims to redefine its full-service customer service solution, especially in situations requiring executive attention and a quick actions to resolve. The integration with HappyFox will enable senior management at Mail2World to directly oversee and swiftly respond to key customer challenges, reinforcing the company's dedication to exceptional service quality and customer-centric practices.
About Mail2World®
Mail2World, Inc., (www.mail2world.net) designs, delivers and supports an award-winning suite of carrier-class, Web-based, private-label email messaging, email hosting, and collaboration email services for businesses. With the richest email feature set in the industry, Mail2World's customer base includes hundreds of reputable brands and prominent organizations from around the world, such as publicly-traded corporations, telecom carriers, mobile operators, and some of the most-recognized universities and online social portals.
