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Mail2World Implements Kayako Support Ticketing System for Business Webmail Customers

Los Angeles, Calif., November 4, 2008


Mail2World, Inc., a global provider of advanced outsourced messaging and collaboration solutions, today announced its messaging and collaboration services will now include Kayako, a Web-based support ticketing system that allows customers to submit support requests through a Web-based user interface. This will enable the Mail2World support staff to respond to customer support requests more quickly and efficiently. The new SupportSuite application will also provide customers and administrators with a Knowledgebase section where they can search for answers to common questions.


“We chose Kayako’s SupportSuite because we felt it was the best solution for meeting our customers’ support needs in the most effective and seamless way possible,” states Youssef Abed, Mail2World’s Executive Vice President and COO. “By implementing SupportSuite, our support team is able to organize and evaluate customer requests as soon as they arrive, making the response time almost immediate.”


“In the past year, Mail2World has experienced tremendous growth in its customer base, and our new support ticketing system will enable us to continue to provide top-quality customer service,” explains Abed. “The Kayako ticketing system will increase our support team’s productivity by organizing support requests into categories, ensuring that the most urgent issues are given top priority.”


This major support upgrade further demonstrates that Mail2World values and appreciates its customers. The company’s commitment to the new Kayako system reaffirms Mail2World’s mission of providing feature-rich, cutting-edge messaging and collaboration solutions to its customers, backed up by excellent customer service.


Customers access Mail2World’s Kayako ticketing system via password login. Key features of Kayako SupportSuite include:

  • Ticket support and email management
  • Live chat, visitor engagement and visitor monitoring
  • Self-help resources
  • Content publishing
  • Teamworking and task management


About Mail2World® 

Mail2World, Inc., ( designs, delivers and supports an award-winning suite of carrier-class, Web-based, private-label messaging and collaboration services. With the richest feature set in the industry, Mail2World's customer base includes hundreds of reputable brands and prominent organizations from around the world, such as publicly-traded corporations, telecom carriers, mobile operators, and some of the most-recognized universities and online social portals.


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